Policy

Refund policy

After a purchase has been made -ALL CORRESPONDENCE WITH MOMMY & ME MUST BE COMMUNICATED VIA matchmommybow@gmail.com

 

Refunds / Returns


The Mommy & Me Co. prides itself on giving back. 

*** If there is a defect in your items, we will refund you immediately.

*** If you are unhappy with your purchase for any reason, you may return the items for a full refund to:

Mommy & Me Co.

P.O. Box 671

Dayville, CT 06241

*** You MUST include order number and email address in the returned package. *** 

The customer is responsible for paying the return shipping costs.


Cancellations

Please consider your purchase carefully before confirming the order.  

We do our best to honor all cancellations in a timely manner.  At times, we are processing orders as they come in and are unable to cancel before shipment.  In that case, please return your items for a full refund to:

Mommy & Me Co.

Carbone AdVentures

P.O. Box 671

Dayville, CT 06241

*** You MUST include order number and email address in the returned package. *** 

 

Packages Returned to Buddy Bandana by the U.S. Postal Service

Orders returned for an incorrect or insufficient address are the responsibility of the customer.  The address entered into the order by the customer is printed directly on the label.  

As a one time courtesy, we will issue you a code allowing you to reorder for a fee of $4.99 shipping and handling.  You will not be charged again for the items themselves.  Please email us at mommymatchbow@gmail.com and put this in the subject line: "RE-SHIP CODE NEEDED - PACKAGE RETURNED TO SENDER"

A refund will not be issued.

If you believe you entered the correct address in your original order, contact your local post office to address this issue.


Thank you for helping support the cause!

FULFILLMENT CENTER HOURS

Monday - Friday, 9:00 a.m. - 5:00 p.m.

You must notify us within 30 days of the ship date of any issues in order to receive a a refund or other type of compensation.  Any notification received after 30 days of ship date will not be honored.